Basic computer skills and internet connection
No prior Salesforce Skills required
This Salesforce Lightning Introduction is all about the baseline understanding of the Salesforce architecture, navigation and setup tools to prepare the system for the users.
Plus, you will gain an in-depth understanding of the first key knowledge area “Organizational Setup” of a total of 12 exam topics to gain the Salesforce Administrator Certification. Watch my previews including a complete guide on “How to get the Salesforce Administration Certification”.
In this course you will learn what Salesforce is and how it can help improve daily business processes. Salesforce has a very intuitive interface that I will take you through, so you can see how the data is structured and how you can easily find all relevant information about the people and companies, such as your customers, but not only those, that you are working with.
The Platform Basics will give you an understanding what the Salesforce architecture and infrastructure has in store for you to configure the platform to your company’s business requirements and how to seamlessly extend with additional products and functionalities.
You will learn about the organizational settings, where to find information about licenses, fiscal year, business hours or currencies and how to manage the default settings to make the Salesforce org productive.
This includes understanding the different types of interfaces Salesforce provides and how to tailor the user interface settings to ensure users see the information that is relevant for their day-to-day jobs.
Who this course is for:
- New to Salesforce. Wants to learn the essential fundamentals of the Salesforce platform
- Experienced Salesforce practitioner without prior Salesforce training
- Business End User that wishes to understand the business use cases and possibilities of the Salesforce platform
- Anyone who’s looking to get certified, to support career in the Salesforce economy